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Chapter 3: First Steps

  The trip to Cuttack took three hours by bus—two hours of jarring roads and one hour of waiting at various stops while passengers haggled with the conductor and loaded improbable amounts of cargo onto the roof. Ajay sat by the window, his notebook tucked into his shirt pocket, watching the landscape shift from paddy fields to scattered towns to finally the chaos of the city.

  He'd told his mother he was going to check on his father at the hospital and pick up some wholesale supplies. Both were true, technically. But he hadn't mentioned the medical supplies plan. Not yet. Not until he knew it would work.

  What is the most reliable medical wholesale supplier in Cuttack with reasonable credit terms?

  Sharma Medical Distributors, College Road. Established 1987, reputation for quality stock and accurate billing. Will extend 15-day credit to new customers with proper documentation and initial cash transaction establishing trust. Owner Rajesh Sharma personally handles new accounts.

  The bus lurched to a stop at the main depot. Ajay climbed down, navigating through the crowd of vendors selling peanuts, tea, and newspapers. The city smelled different from the village—diesel fumes, frying food, too many people in too small a space.

  He found his way to the hospital first. His father was sitting up in bed, looking better than the last visit. The medicine seemed to be working.

  "Ae Ajay, you came." His father's face creased into a smile. "How is the shop?"

  "Fine, Bapa. Ma is managing. Priya helps sometimes."

  "That girl helps or creates more work?" But his father was still smiling. "When I come back, we need to fix the front shutter. It's sticking."

  "I'll handle it," Ajay said. "You just rest."

  They talked for a while about small things—the village, the crops, who had fought with whom over irrigation water. Normal things. His father didn't ask why Ajay looked distracted, but Ajay could feel the question in the air between them.

  After an hour, he made his excuses. "I need to buy some supplies, Bapa. I'll come again before you're discharged."

  "Go, go. Don't waste money on hospital visits. The shop needs you more."

  Outside, Ajay pulled out his notebook and checked the address he'd written down. College Road. He asked directions twice, got contradictory answers both times, and finally just asked his ability:

  What is the most efficient walking route from SCB Medical College Hospital to Sharma Medical Distributors on College Road?

  The route appeared in his mind like a map, complete with landmarks and turn-by-turn directions. He followed it exactly, and twelve minutes later stood in front of a narrow shopfront squeezed between a hardware store and a sari shop.

  The sign above read: SHARMA MEDICAL DISTRIBUTORS - Wholesale & Retail.

  Ajay took a breath and walked in.

  The shop was cramped, shelves stacked floor to ceiling with medicine boxes, bandage rolls, and bottles of various colors. A man in his fifties sat behind a desk piled with ledgers and invoices, glasses perched on his nose.

  "Haan?" He didn't look up.

  "I'm looking for Rajesh Sharma sir."

  "You found him." Now the man looked up, taking in Ajay's cheap shirt and dusty chappals. "What do you need?"

  "I run a shop in a village near Kendrapara. I want to buy some basic medical supplies."

  Sharma's expression didn't change. "Retail or wholesale?"

  "Wholesale. To resell."

  "How much?"

  "Around 400 rupees to start."

  Now Sharma did react—a slight narrowing of the eyes. "That's not wholesale. That's barely a sample order."

  Ajay had expected this. What would convince Sharma to take me seriously despite the small order?

  Demonstrate knowledge of specific needs, commit to regular orders, offer full cash payment upfront, reference local demand conditions, show professional documentation intent.

  "I understand it's small," Ajay said. "But my village has 327 people and currently no medical supplies available. The nearest pharmacy is 14 kilometers away. I've calculated the demand—approximately 40-50 customers per month for basic items. This first order is to test the market, but if it works, I'll be placing regular monthly orders."

  Sharma leaned back in his chair. "327 people. You counted them?"

  "Census data," Ajay said, which was technically true.

  "Hmm." Sharma pulled out a notepad. "What do you want?"

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  Ajay had memorized the list: "Dettol antiseptic, cotton rolls, gauze bandages in three sizes, adhesive tape, ORS packets, Crocin tablets, Iodex pain relief balm, Moov spray, Burnol cream, basic fever and cold medications—Paracetamol, Cetrizine."

  He watched Sharma's pen move across the paper. The man was writing quickly, adding up numbers in his head.

  "Plus," Ajay added, "I'll need guidance on storage and handling. I've never sold medical supplies before."

  Sharma looked up. "At least you're honest about that." He tapped his pen against the notepad. "This comes to 380 rupees at wholesale. You'll sell at MRP, which gives you about 45% margin on most items. But—" He pointed the pen at Ajay. "You need to maintain proper stock records. If there's any complaint about expired or fake medicines, it comes back on me. Understand?"

  "Yes sir."

  "And you pay cash today. After three successful orders, we can discuss credit."

  "Cash today is fine."

  Sharma nodded and stood up. "Good. Let me pack this. You'll need storage instructions too."

  Twenty minutes later, Ajay walked out with a cloth bag full of carefully wrapped supplies and a receipt showing exactly what he'd purchased. He'd also gotten a small notebook from Sharma with handwritten notes on storage temperatures, expiry date tracking, and basic first aid advice he could share with customers.

  The bag was heavier than he'd expected. He shifted it to his other shoulder and started the walk back toward the bus depot.

  Did I just start something?

  The thought made his stomach flutter—excitement or nervousness, he couldn't tell which.

  The bus ride back was longer, the evening traffic adding delays. By the time Ajay reached the village, it was nearly dark. He could see the lamp lit in their shop, his mother's silhouette moving behind the counter.

  She looked up as he entered through the back. "You're late. I was getting worried."

  "Sorry, Ma. The bus was slow." He set the bag down carefully.

  "What's that?"

  "Medicines. Basic supplies. I thought we could try selling them." He pulled out the items one by one, showing her. "See, antiseptic, bandages, pain medicines. Things people need but have to go to town for."

  His mother picked up the Dettol bottle, turned it over in her hands. "How much did this cost?"

  "380 rupees total. The wholesale dealer said we can make good profit."

  "380 rupees!" Her voice rose. "Ajay, your father's medicine costs 400 rupees. We don't have money to just try new things—"

  "That's why I'm doing this, Ma." He kept his voice steady. "The shop makes enough to survive, but barely. Bapa needs regular medicine now. Priya will need college fees. We need to earn more."

  "And if these don't sell? Then we've wasted 380 rupees."

  What is the probability these supplies will sell within one month?

  Estimated 94% probability of complete stock turnover within 30 days based on: documented health incident frequency in similar-sized villages, current unmet demand requiring 14km travel, seasonal factors (monsoon approaching, increased illness), and competitive absence. Conservative estimate: 85% stock movement within 21 days.

  "They'll sell, Ma. I'm sure."

  His mother looked at him for a long moment. Then she sighed. "You're like your father. Always thinking big thoughts." But her voice had softened. "Fine. Try it. But you track every rupee, understand? Every single rupee."

  "I will."

  She handed back the Dettol. "Where will you keep them?"

  "I'll make a separate shelf. Near the front, so people can see." He was already planning it in his mind—the placement, the visibility, how to let people know without being pushy.

  What is the optimal way to introduce new product lines to price-sensitive rural customers?

  The answer came immediately: Soft launch with trusted customers first, word-of-mouth is primary sales driver in tight-knit communities, offer free basic first aid advice to build trust, display prominently but don't push sales, consider one initial below-cost sale to village elder or respected figure to establish legitimacy, emphasize convenience over price savings.

  "I'll talk to Padma didi tomorrow," Ajay said. "Her grandson cut his foot last week, remember? She had to take him to town for bandaging."

  His mother nodded slowly. "That makes sense."

  They set up the medical supplies shelf together, right near the front counter where the light was good. Ajay arranged everything neatly, labels facing out. The white and red packaging stood out against the usual browns and yellows of rice and dal.

  When they finished, his mother stood back and looked at it. "It looks professional."

  "Haan," Ajay agreed. And it did. Like a real shop, not just a village store.

  That night, he lay on his cot and stared at the ceiling again. But this time, instead of confusion, he felt something else.

  Possibility.

  He'd spent six years running this shop the same way it had always been run. Selling the same things, to the same people, making the same small profit. Surviving, but never growing.

  Now he had questions. And answers. And for the first time since he'd finished school and accepted that his life would be the shop, just the shop, always the shop...

  He had a plan.

  What should I do next?

  Wrong question. That wasn't how this worked.

  What is the next highest-impact, lowest-cost improvement I can make to the business?

  Inventory optimization of existing stock: reorganize storage to reduce spoilage, negotiate better terms with current rice supplier based on volume commitment, adjust product mix to eliminate three slowest-moving items and replace with higher-demand alternatives identified through customer purchase pattern analysis. Required investment: zero rupees, only time and negotiation. Expected impact: 8-12% margin improvement within 60 days.

  Ajay smiled in the darkness.

  He could work with that.

  Morning came with rain—the first real rain of the approaching monsoon. It drummed on the tin roof and turned the road outside to mud. Ajay opened the shop early, sweeping water away from the front.

  The medical supplies shelf gleamed in the morning light.

  He didn't have to wait long. Around eight, Padma didi came in for her usual rice, moving carefully to avoid the puddles.

  "Ae Ajay, what's all this?" She'd spotted the new shelf immediately.

  "Medicines, didi. Basic supplies. I thought... people shouldn't have to go all the way to town for small things."

  She picked up a bandage roll, examined it. "How much?"

  He told her the MRP. She didn't flinch—it was the same price as town, but without the bus fare and three-hour trip.

  "My grandson," she said slowly. "He's always falling, getting cuts. Boys, you know."

  "I remember his foot from last week. This antiseptic—" Ajay picked up the Dettol. "You clean the wound with this first. Then bandage. It prevents infection."

  "You know about these things?"

  "The medical supplier taught me. Basic stuff."

  Padma didi looked at the shelf, then at him. "Give me that antiseptic. And two bandage rolls. Small size."

  Ajay's hands were steady as he wrapped the items. His first sale. 47 rupees.

  After she left, he wrote it carefully in his new notebook—the one he'd designated for medical supplies tracking: Date. Item. Quantity. Price. Customer.

  By evening, he'd made three more sales. Not much, but it was a start.

  As he was closing up, Binod from the panchayat office stuck his head in. "Heard you're selling medicines now."

  "Basic supplies, haan."

  "Smart thinking, yaar. My wife was just saying yesterday she needed to go to town for bandages. Now she doesn't have to." He grinned. "You're going to put the town pharmacy out of business."

  "Na na, nothing like that. Just helping the village."

  But after Binod left, Ajay let himself smile.

  Just helping the village.

  For now, that was enough.

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